Vermont Call Center Hours Reduced to Weekdays 8am to 8pm.

The organization hosting Vermont's one-stop number to call for information about health and human services has announced that it is no longer able to offer 24/7/365 service by phone. Effective October 1, Vermont 2-1-1 contact center hours are 8:00am to 8:00pm Monday through Friday, excluding holidays.
Vermont 2-1-1 is a free, confidential program of the United Ways of Vermont. Vermonters connect with Vermont 2-1-1 by phone, text, and email to find services and resources to help with everyday needs and in difficult times. Vermont 2-1-1 also is a primary partner in disaster response, recovery and communications. In the event of a major statewide emergency, the agency will expand its hours to 24/7. Connect with Vermont 2-1-1 simply by dialing 2-1-1 from anywhere in Vermont or texting your zip code to 898211 between 8am-8pm Monday through Friday.

Find Resources

About the Vermont 2-1-1 database:

The Vermont 2-1-1 database contains detailed descriptions of programs and services available to Vermonters that are provided by local community groups, social service and health-related agencies, government organizations, and others. We are constantly adding new resources to our database, but at last count it contains 1010 agencies that provide 10031 services across 2941 programs. Resource Specialists gather information by regularly attending community meetings throughout the state and contacting agencies directly to complete a formal update process at least annually.

Database Tutorial:

Our database recently got an exciting makeover! If you would like some assistance navigating the new interface, please refer to our Database Tutorial.


Services fall under the following general categories:

  • Basic Needs

  • Consumer Services

  • Criminal Justice and Legal Services

  • Education

  • Environment/Public Health/Public Safety

  • Health Care

  • Income Support and Employment

  • Individual and Family Life

  • Mental Health and Substance Abuse Services

  • Organizational/Community Services

Types of agencies in the database include:

  • Federal, state and local entities

  • Community Action Agencies

  • Non-Profit organizations

  • Churches, service organizations and civic groups that provide services to the public

  • Out-of-state entities that offer services to Vermonters

  • And more

Looking to have your agency, organization, or program included?

Vermont 2-1-1 welcomes new agencies, programs and services. If you are interested in joining our database, apply for inclusion by clicking here.

Additional information