Vermont Call Center Hours Reduced to Weekdays 8am to 8pm.

The organization hosting Vermont's one-stop number to call for information about health and human services has announced that it is no longer able to offer 24/7/365 service by phone. Effective October 1, Vermont 2-1-1 contact center hours are 8:00am to 8:00pm Monday through Friday, excluding holidays.
Vermont 2-1-1 is a free, confidential program of the United Ways of Vermont. Vermonters connect with Vermont 2-1-1 by phone, text, and email to find services and resources to help with everyday needs and in difficult times. Vermont 2-1-1 also is a primary partner in disaster response, recovery and communications. In the event of a major statewide emergency, the agency will expand its hours to 24/7. Connect with Vermont 2-1-1 simply by dialing 2-1-1 from anywhere in Vermont or texting your zip code to 898211 between 8am-8pm Monday through Friday.

In 2018, what were Vermonters most in need of?

Each year, we evaluate the services Vermonters were referred to the most and publish them as our Barometer of Community Needs. Curious about which services made the Top 10? Click here to find out!


Vermont 2-1-1 is the number to dial to find out about hundreds of important community resources, like emergency food and shelter, disability services, counseling, senior services, health care, child care, drug and alcohol programs, legal assistance, transportation agencies, educational and volunteer opportunities, and much more.


2-1-1 is not an emergency number like 9-1-1, nor is it directory assistance like 4-1-1.


2-1-1 is your first step toward solving everyday problems or

when you are facing difficult times.

It’s a free service. It’s confidential. It’s 24/7.


Additional information