Resource Directory Policy

 Requests for a listing from our database to be used in a printed directory are discouraged.  Certain exceptions apply:

  • Directories can be run for project-specific requests (e.g. a list of food shelves statewide for the purpose of service analysis.)

  • Directories can be run for community partners, or agencies that share a Memorandum of Understanding (MOU) with 2-1-1.

Due to software constraints, Vermont 2-1-1 is unable to customize portions of the database in order to format directories.

It is a given that printed directories are outdated as soon as they are published.  Our Resource Team is continually updating our database.  The best way to get up-to-date and accurate information is to call the 2-1-1 number. Our trained I&R Specialists will help callers by listening to their needs in a non-threatening, non-judgmental manner and help them make informed decisions about possible solutions.  Further, I&R Specialists are aware of many nuances within the social service system.

Alternately, you may use the searchable online database at  

Technology, software, and staffing are geared to the person seeking services. We encourage agencies and their clients to dial 2-1-1 for assistance. The service is confidential and available 24/7.


Additional information