Job Opportunities

Information and Referral Contact Specialist - Full-time

Vermont 2-1-1, a statewide comprehensive Information and Referral Program of the United Ways of Vermont is growing. We are seeking a full-time Information and Referral Specialist.

Vermont 2-1-1 Information and Referral (I&R) Specialists respond to inquirers through multiple queues within the United Ways of Vermont 2-1-1 Contact Center, including phone, text and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization, while meeting or exceeding customer service and quality standards. All Contact Specialists have both individual and shared responsibility and accountability for delivering quality, professional information and referral, as well as advocacy services.  Ongoing training and extensive support is provided.

The ideal candidate will have a Bachelor’s Degree in Human Services or related field, an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services, or comparable High School diploma with 3+ years experience in social service and/or contact center environment.

Computer experience is required and database software experience is preferred. Good to excellent written communication skills, be able to handle crisis situations and deal with difficult inquirers. The ability to work a flexible schedule including early evening hours is essential.

Interested persons should submit a cover letter and resume to Sarah Lee.

Applications will be accepted until position filled.

 

United Ways of Vermont is an equal opportunity employer.  Candidates from diverse backgrounds are encouraged to apply.

Additional information