Job Opportunities

Resource Manager
Full-Time with Excellent Benefits

Vermont 2-1-1, a statewide information and referral program of the United Ways of Vermont, has a position for a person with just the right skills to join our Management Team!

If you are detail-oriented, organized and a problem-solver with excellent verbal and written communication skills, you may be the person we are looking for.  Experience with proofreading and editing is required for this position and computer database experience is preferred.

Primary Job Responsibilities:
• Development and maintenance of all aspects of database functionality
• Produces statistical reports and responds to specialized data report requests
• Work to achieve program quality assurance standards

Physical Demands:
• Requires ability to sit at computer for extended periods of time
• Requires protracted concentration

• Health insurance, including vision and dental
• 403 (b) Thrift retirement plan
• Generous combined time off (CTO)

The ideal candidate will have a Bachelor’s Degree with a minimum of three years of experience in human services, experience in Information and Referral (I&R) preferred; supervisory experience, utilizing a supportive coaching model; and experience developing and delivering training. Valid drivers license and reliable means of transportation a must. 

Interested candidates should send a cover letter, resume and writing sample to:

No telephone inquiries please.



Information & Referral Specialist - Full-time

Vermont 2-1-1, a statewide comprehensive Information and Referral Program of the United Ways of Vermont is growing. We are seeking a full-time Information and Referral Specialist.

Vermont 2-1-1 Information and Referral (I&R) Specialists respond to inquirers through multiple queues within the United Ways of Vermont 2-1-1 Contact Center, including phone, text and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization, while meeting or exceeding customer service and quality standards. All Contact Specialists have both individual and shared responsibility and accountability for delivering quality, professional information and referral, as well as advocacy services. Ongoing training and extensive support is provided.

The ideal candidate will have a Bachelor’s Degree in Human Services or related field, an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services, or comparable High School diploma with 3+ years experience in social service and/or contact center environment.

Computer experience is required and database software experience is preferred. Good to excellent written communication skills, be able to handle crisis situations and deal with difficult inquirers. The ability to work a flexible schedule including early evening hours is essential. Interested persons should provide a cover letter and resume to Sarah Lee at

Applications will be accepted until position filled.

United Ways of Vermont is an equal opportunity employer.  Candidates from diverse backgrounds are encouraged to apply.

Additional information