Job Opportunities

Information & Referral Specialist - Full-time

Vermont 2-1-1, a statewide comprehensive Information and Referral Program of the United Ways of Vermont is growing. We are seeking a full-time Information and Referral Specialist.

An image of a table surrounded by chairs and a Vermont 2-1-1 banner in the background.

What is an Information & Referral Specialist?

An I&R Specialist is a client-focused position responsible for leveraging technology to provide assessment, problem solving and referral assistance over the phone, email & text message for clients with complicated needs. A successful I&R Specialist knows the importance of compassion, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

The ideal candidate will have a Bachelor’s Degree in Human Services or related field, an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services, or comparable High School diploma with 3+ years experience in social service and/or a contact center environment.

Computer experience is required and database software experience is preferred. Must be able to handle crisis situations and deal with difficult inquirers. The ability to work a flexible schedule including early evening hours is essential.

Interested persons should provide a cover letter and resume to Stephanie.

Applications will be accepted until position filled.


Additional information