Job Opportunities

2-1-1 Seasonal/Temporary Information & Referral (I&R) Specialist

Reports to:

Vermont 2-1-1 Contact Center Manager

Summary

Vermont 2-1-1 is currently looking for a Seasonal/Temp I&R Specialists to assist in providing coverage during the cold weather months (December – April). The I&R Specialist will work as an integral member of the Vermont 2-1-1 staff to provide information, assistance, and referrals to professional and private persons interested in and in need of help navigating the State’s available system of Health and Human Service resources. They will provide Comprehensive Information & Referral via the 2-1-1 phone line, email or text messaging and will make out bound call-back, follow-up and advocacy contacts.

Job Requirements

  • · Associates or Bachelor’s Degree in human services, OR
  • · Associates plus minimum of one year of experience working in human services, OR
  • · Comparable High School diploma with 3+ years experience in social services and/or a contact center environment.
  • · Strong organizational and project management skills.
  • · Excellent interpersonal and communication skills.
  • · Professional appearance and manner.
  • · Proficient in the use of computer software including Microsoft Office.
  • · Ability to work with diverse leadership styles.
  • · Ability to pass a criminal background check.

Personal Qualifications

  • Ability to communicate and interact with individuals from diverse educational, socioeconomic and cultural backgrounds.
  • Mission focused and results driven.
  • Strong desire to provide appropriate help and assistance to any person in need.
  • Effective verbal and written communication skills.
  • Willingness to learn about and stay informed on human services in general.
  • Innovative thinker who is positive, proactive and readily embraces change.
  • Proven ability to function in a self-directed environment.
  • Willingness to actively participate as a team member.

Responsibilities

  • Answers incoming calls, email & text messages on an assigned schedule.
  • Assesses clients needs and makes accurate referrals to appropriate agencies, programs, and services.
  • Provides crisis intervention to clients in crisis, including but not limited to calls pertaining to suicide, domestic violence and child abuse, according to established protocols.
  • Answer the Vermont Emergency Management (VEM) Public Inquiry Hotline (PIH) in the event of an incident or emergency when the SEOC (State Emergency Operation Center) is activated.
  • Researches answers to new questions and requests for unknown services.
  • Advocates for individuals experiencing difficulty or lacking the ability needed to make effective contact with agencies, programs and services.
  • Schedules and makes follow up calls/texts according to established protocols.
  • Accurately records transaction information on all contacts.
  • Works effectively as a team member.
  • Attends staff meetings, team meetings, and on-site trainings
  • Works toward achieving program quality assurance goals.
  • Represents Vermont 2-1-1 and United Ways of Vermont effectively to agencies and groups both on the telephone and in person.
  • Maintains integrity of contract with Agency of Human Services (AHS) and other contractual partners.
  • Works on a shift other than regularly scheduled one, as needed to cover Contact Center hours, or as stipulated in Letter of Hire.
  • Other duties as assigned.

Job Types: Full-time, Part-time, Temporary

Salary: $16.00 /hour

Experience:

  • Call Center: 1 year (Preferred)
  • Human Services: 1 year (Preferred)

Education:

  • Associate (Required)

Shifts:

  • Evening (Required)

Interested persons can apply here.  

 

 

 

 

 

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Census 2020

Vermont 2-1-1, a statewide telephone Information and Referral Program of the United Ways of Vermont, is seeking a candidate for a position in the Help Me Grow contact center located at United Ways of Vermont in Essex Junction, VT.
The Child Development Specialist (CDS) provides care coordination functions within Help Me Grow telephone access point at United Ways of Vermont.  The Child Development Specialist assists consumers and providers to understand the services available through the Help Me Grow contact center, an early childhood hub operated in partnership with Vermont 2-1-1. The Child Development Specialist supports expectant parents and families with young children through age eight, handling calls related to the health, development, and family well-being. This includes basic needs, and other issues related to social determinates of health, by providing information, referral and assistance with connection to services, researching and making referrals to services, and providing continued support, advocacy and follow-up as needed. The Specialist handles calls, referrals, emails and incoming texts from families and providers, documents information and concerns, mails information packets, networks with community based providers and provides needed follow up to both referring providers and families.
We are looking for a highly-efficient and self-motivated individual to join the Help Me Grow Vermont program. You’ll be a core addition to our small team and play an integral role in helping the organization run smoothly. The right person will be creative and detail oriented, with great writing and communication skills. Help Me Grow Vermont is in need of an individual who is outgoing and able to talk comfortably with key stakeholders, community groups, at meetings and conferences. In addition to providing public presentations to groups of all sizes; we are seeking someone who will see this role as an opportunity to help the children in the community and throughout the state of Vermont.
The ideal candidate will have a Bachelor’s Degree in Human Services or related field, an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services. Valid driver’s license and reliable means of transportation is required.
Computer experience is required and database software experience is preferred.  
 
Interested persons should provide a cover letter and résumé to Human Resources at: unitedwaysvt@gmail.com 
 
United Ways of Vermont is an equal opportunity employer.  Candidates from diverse backgrounds are encouraged to apply.

 

Additional information