May is Mental Health Awareness Month!
Mental Health Awareness Month was started in the United States
in 1949 by the Mental Health America organization

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Each year millions of Americans face the
reality of living with a mental health condition
Learn more about mental health – educate yourself and others
See the person not the illness – strive to listen, and understand
Take action – spread the word, raise awareness, make a difference

For more information, click here

Job Opportunities

Information and Referral Contact Specialist - Full and Part-Time (Up to 30hrs)

Vermont 2-1-1, a statewide comprehensive Information and Referral Program of the United Ways of Vermont is growing. We are seeking both a full-time and a part-time (up to 30hrs) Information and Referral Specialist. The part-time position will have the potential to become full-time in the Fall.

Vermont 2-1-1 Information and Referral (I&R) Specialists respond to inquirers through multiple queues within the United Ways of Vermont 2-1-1 Contact Center, including phone, text and email inquiries. Specialists are responsible for assessing each person’s needs and properly referring them to an appropriate health and human service organization, while meeting or exceeding customer service and quality standards. All Contact Specialists have both individual and shared responsibility and accountability for delivering quality, professional information and referral, as well as advocacy services. Ongoing training and extensive support is provided.

The ideal candidate will have a Bachelor’s Degree in Human Services or related field, an Associate’s Degree plus a minimum of one year’s experience working in health, human, or community services, or comparable High School diploma with 3+ years experience in social service and/or contact center environment.

Computer experience is required and database software experience is preferred. Good to excellent written communication skills, be able to handle crisis situations and deal with difficult inquirers. The ability to work a flexible schedule including early evening hours is essential. Interested persons should provide a cover letter and resume to Sarah Lee at Sarah@unitedwaysvt.org

Applications will be accepted until position filled.

 

United Ways of Vermont is an equal opportunity employer.  Candidates from diverse backgrounds are encouraged to apply.

 

Additional information